PRIVACY POLICY

Operated by: TYM GROUP TECH
Website / Brand: Web.com.my
Website: https://demo.web.com.my
Effective Date: 1 November 2026
Last Updated: 1 November 2026

1. Introduction

This Privacy Policy applies to Demo Web.com.my, operated and managed by TYM GROUP TECH ("we", "us", "our" or "the Company").

TYM GROUP TECH is committed to protecting the privacy and personal data of visitors, prospective customers, existing clients and other individuals who interact with our Website and services.

This Privacy Policy explains how we collect, use, process, disclose, store and protect personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia, including its amendments.

2. Information We Collect

We may collect the following information:

2.1 Personal Information

  • Full name

  • Company or organisation name

  • Job title

  • Email address

  • Telephone or mobile number

  • Business contact details

2.2 Enquiry Information

  • Website design and development requirements.

  • Hosting and domain enquiries.

  • Project descriptions and specifications.

  • Quotation and consultation requests.

  • Communications through email, WhatsApp and contact forms.

2.3 Technical Information

  • IP address.

  • Browser type and version.

  • Device and operating system information.

  • Pages visited and browsing activities.

  • Date and time of website access.

  • Cookies and website analytics information.

3. How We Collect Personal Data

TYM GROUP TECH may collect personal data through:

  • Contact and enquiry forms on our Website.

  • WhatsApp, email and telephone communications.

  • Quotation and consultation requests.

  • Direct communications with our sales team.

  • Website cookies and analytics technologies.

  • Other publicly available sources where legally permitted.

4. Purposes of Collection and Processing

We may process personal data for the following purposes:

  1. To respond to sales enquiries and customer requests.

  2. To provide information about our website and digital services.

  3. To prepare quotations, proposals and project recommendations.

  4. To communicate with prospective customers and existing clients.

  5. To provide technical assistance and customer support.

  6. To improve our Website, services and user experience.

  7. To conduct website analytics and performance monitoring.

  8. To manage sales, marketing and business development activities.

  9. To send relevant service updates and promotional communications, where permitted.

  10. To prevent fraud, misuse and security threats.

  11. To comply with legal and regulatory obligations.

  12. To establish, exercise or defend legal claims.

5. Disclosure of Personal Data

TYM GROUP TECH does not sell personal data to third parties.

However, we may disclose personal data where necessary to:

  • Authorised employees and representatives.

  • Website hosting and cloud infrastructure providers.

  • Domain registration and technical service providers.

  • Email and communication service providers.

  • WhatsApp and messaging platforms.

  • Analytics and website monitoring providers.

  • Professional advisers, auditors and legal representatives.

  • Relevant business partners and subcontractors involved in delivering requested services.

  • Government authorities and regulatory agencies where required or permitted by law.

We take reasonable steps to ensure that third parties handling personal data on our behalf maintain appropriate safeguards.

6. Cookies and Tracking Technologies

Our Website may use cookies and similar technologies to improve functionality, analyse website traffic and enhance visitor experience.

These may include:

  • Essential cookies.

  • Functional cookies.

  • Analytics cookies.

  • Marketing and advertising cookies, where implemented.

Visitors may manage or disable cookies through their browser settings. Certain website features may not function properly if cookies are disabled.

Where required, we will obtain consent before using non-essential cookies.

7. Third-Party Websites and Services

Our Website may contain links or integrations with third-party platforms, including:

  • WhatsApp

  • Google Analytics

  • Google Maps

  • Social media platforms

  • Other third-party applications and services.

These services operate under their own privacy policies. TYM GROUP TECH is not responsible for the privacy practices of external websites or platforms.

8. Data Security

TYM GROUP TECH implements reasonable technical, administrative and organisational measures to protect personal data against unauthorised access, disclosure, alteration, loss or misuse.

These measures may include:

  • Access control and authentication.

  • Secure hosting infrastructure.

  • System monitoring and maintenance.

  • Appropriate security configurations.

  • Data backup and recovery procedures.

  • Restricted access to personal information.

Nevertheless, no electronic transmission or storage method can guarantee absolute security.

9. Retention of Personal Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including business operations, customer support, contractual obligations and legal requirements.

When personal data is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it, subject to applicable legal retention obligations.

10. Cross-Border Data Transfers

As part of our website hosting, cloud infrastructure and technology operations, personal data may be processed or stored outside Malaysia.

Where cross-border transfers occur, TYM GROUP TECH will take reasonable steps to ensure compliance with applicable Malaysian data protection requirements.

11. Your Rights

Subject to applicable laws, you may exercise the following rights:

  • Request access to your personal data.

  • Request correction of inaccurate or incomplete information.

  • Withdraw consent where processing is based on consent.

  • Request that your personal data not be used for direct marketing.

  • Exercise applicable data portability rights.

  • Raise concerns regarding the processing of your personal data.

Requests may be subject to identity verification, legal requirements and applicable exceptions.

12. Marketing Communications

TYM GROUP TECH may use contact information to communicate relevant information about our products, services, promotions and business offerings, subject to applicable consent and legal requirements.

You may opt out of promotional communications at any time by contacting us or following the unsubscribe instructions provided.

Essential administrative and service-related communications may continue where necessary.

13. Children's Privacy

Our Website is primarily intended for businesses, organisations and general visitors.

We do not knowingly collect children's personal data for commercial purposes without appropriate consent or authorisation where required by law.

14. Updates to This Privacy Policy

TYM GROUP TECH reserves the right to amend or update this Privacy Policy from time to time.

Any amendments will be published on this page with an updated revision date.

Visitors are encouraged to review this page periodically.

15. Contact Information

For questions, access requests, correction requests or other matters relating to personal data protection, please contact:

TYM GROUP TECH
Website: https://demo.web.com.my
Website Brand: Web.com.my
Email: [email protected]

Subject: Privacy Policy / Personal Data Protection Request